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Service Desk Analyst

Location : Pittsburgh, PA
Job Type : Contract
Compensation : open - 15.00 - 17.00
Hours : Full Time
Travel : No
Relocation : No

Job Description :



Our client, a leading manufacturer of plastics, is looking to add (2) Tier 1 Support Technicians to their Service Desk Team. You will provide first line support for clients. You will follow standard processes and be required to document and resolve technical issues relating to hardware, software, network, or general computer usage.

  • Provide exceptional and professional customer service to our clients

  • Log all client contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate service management tool

  • Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools

  • Experience with Active Directory


Required Qualifications :

Must have:

  • strong customer service experience

  • excellent communication

  • willingness to learn (will train on resetting user passwords)

  • IT experience preferred but not required

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