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Desktop Support Analyst

Location : St. Louis, MO
Job Type : Contract
Hours : Full Time
Travel : No
Relocation : No

Job Description :
IntellaPro makes IT happen. Founded in 2010, we have grown to become a leading provider of temporary, temporary-to-hire, managed staffing, direct-hire, RPO, and on-site recruiting services.Specializing in fulfilling the growing need for IT talent in highly competitive markets, we don’t just put bodies in empty desks, but nurture long-term relationships that support your unique business or career goals. Our deep network of professionals and job openings means we connect you to the perfect match, whether you’re looking for tech pros or tech job opportunities. A strong dedication to transparency means you know what to expect up front and get it delivered. Simply put, IntellaPro transforms the workplace by changing lives, one person and placement at a time


Position Description 

This position requires up to 50% travel. 


•Performs all aspects of troubleshooting endpoint hardware and software, Active Directory, email, system access, and more.

•Provides primary support to users via both the phone and hands on at the desktop.

•Other duties as assigned.

Position Requirements:

•Bachelor’s degree is required

•3+ years of experience as a technical analyst and/or related position

•Break/fix experience

•Experience working in a Windows 10 Environment

•Experience working with Active Directory

•SCCM experience a plus

•Experience supporting multiple sites a plus 

•Strong knowledge of supported server, application, network, security systems, virus protection, and hardware configurations

•Adaptable and flexible, with the ability to handle ambiguity and changing priorities requiring critical thinking skills

•Demonstrated logic and analytical ability

•Attention to detail and desire for accuracy

•Good written and oral communication skills

•Experience working in a team-oriented, collaborative environment

•A sense of responsibility and accountability; someone who takes ownership and initiative

•Professional demeanor and positive attitude; customer service orientation



Required Qualifications :
Windows 10

Active Directory
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